Submitting your request
We buy MacBooks, whether they work or not. Submit your request on the Sell my Mac page: choose the model, its condition and how you’d like to be paid (bank transfer or store voucher).
What you need to know
- Describe your Mac carefully: model, working condition and cosmetic condition. If the Mac we receive doesn’t match the description, we’ll make you a revised offer, which you can accept or decline. If you decline, a €25 handling and return fee will be charged.
- Valid ID belonging to the owner is required (this is a legal requirement when selling second-hand goods to a business). If we don’t receive it within 30 days, the device will be destroyed.
- Unlock your Mac before sending it: turn off “Find My” and sign out of your iCloud account. A Mac that is locked with a password you haven’t provided, or that has been reported stolen, cannot be accepted.
- Pack it carefully: the trade-in price is based on the condition of your Mac when it reaches us, and you are responsible for it while it’s in transit. A well-protected Mac gets the best offer.
All our trade-in conditions are set out in full in our trade-in terms and conditions.