When do I pay?
Payment is taken when you place your order, using the payment methods offered on the checkout page.
- Your order is dispatched as soon as payment has been received and confirmed.
- In rare cases, the payment platform may carry out a verification check lasting up to 7 days.
Having trouble with your payment?
If your payment has been declined, check your card details or try another payment method. If you have any questions about an order you have already placed, get in touch with us via the help centre.
The price shown
VAT does not apply: the price shown is the price you pay, excluding delivery charges. Delivery charges are shown at checkout and depend on the delivery method you choose.
Can prices change?
Our prices may change without notice. A limited-time offer keeps its price until the offer ends.
Need an invoice?
Your invoices are available in your account, alongside your orders.
Contact us
Write to us via the help centre, describing the problem and including photos if possible. Our team is committed to finding the best solution with you.
Damaged parcel, damaged or missing product
Check your parcel and its contents as soon as you receive them. In accordance with the law (Article L133-3 of the French Commercial Code), report any damage caused in transit within 3 days (excluding public holidays) of receipt, via the help centre, with photos of the parcel and the product and your order number.
Explaining your problem clearly
Our support is provided by experienced technicians. So that they can really help you, please include the following in your request:
- your Mac model (see Finding your MacBook model);
- the original problem, before the repair;
- the repair carried out and any tests already done;
- the problem encountered after the repair;
- photos or a video showing the problem.
The more precise your request, the faster we can find a solution.
How it works
The loyalty programme is a free benefit available to customers who have an account on our website. You can see your points in your account.
Good to know
- We may change the programme rules at any time (how points are earned, the value and validity period of points, rewards), or suspend or end the programme, without notice.
- We may adjust or cancel some or all of the points on an account at any time, in particular in the event of an error, the cancellation, return or refund of an order, fraud or misuse.
- Points have no cash value: they cannot be exchanged for money or transferred to another person.
The full terms can be found in our terms and conditions of sale (section 10).
