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Paying for your order

You pay for your order securely online. Find out when payment is taken, when your order is dispatched and what to do if a payment is declined.

When do I pay?

Payment is taken when you place your order, using the payment methods offered on the checkout page.

  • Your order is dispatched as soon as payment has been received and confirmed.
  • In rare cases, the payment platform may carry out a verification check lasting up to 7 days.

Having trouble with your payment?

If your payment has been declined, check your card details or try another payment method. If you have any questions about an order you have already placed, get in touch with us via the help centre.

Cet article est une version simplifiée de nos conditions générales. Pour connaître l’ensemble des règles, consultez les conditions générales de vente.